Procedure

We do our utmost to provide you with the best possible service. If you are unexpectedly dissatisfied with our services, we would like to hear from you. Together we examine how we can find a solution.

You can make your complaint/remark known via mail@labnagel.com or in writing to Vereenigde Laboratoria Drs. W.H. Nagel B.V. Rapenburg 101-103 1011 TW Amsterdam. You can also use our contactform.

How do we handle your complaint

  • After receiving a complaint/remark, we will do our utmost to contact you within 1 working day.
  • We strive to handle the complaint within 2 weeks, depending on the nature and scope of your complaint.
  • You will receive written or oral feedback on the progress of the handling of your complaint